Privacy Policies
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from the data controller of your data, Compañía Dos del Sur 2021 SL, NIF: B13731609, either through its physical store located at Calle Enric Granados 19, Local 2, Barcelona, Spain, or through the following digital media: online store at www.surarquia.com and Instagram at @surarquia (any of them hereinafter referred to interchangeably as “Surarquia” or the “Site”).
Information Processing:
On the Site, we process the information you provide us with in order to provide the requested service and invoice it. The data provided will be kept for as long as the business relationship is maintained or for the time necessary to comply with legal obligations and address potential liabilities arising from compliance with the purpose for which the data was collected. The data will not be transferred to third parties except in cases where there is a legal obligation.
User Rights:
You have the right to obtain information about whether we are processing your personal data on the Site. You can exercise your rights of access, rectification, deletion, data portability, opposition and limitation of processing by contacting Compañía Dos del Sur 2021 SL, Calle Enric Granados 19, Local 2 or by emailing hola@surarquia.com, attaching a copy of your ID or equivalent document. In addition, if you consider that you have not obtained full satisfaction in the exercise of your rights, you can file a claim with the Spanish Data Protection Agency, C/ Jorge Juan, 6 - 28001 Madrid.
Consent for Commercial Communications:
By reading this document, you authorize us to offer you products and services related to those contracted and to retain you as a customer. If you do not agree with this authorization, send us an email to hola@surarquia.com stating your refusal.
Personal Information We Collect:
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, the web pages or search terms that referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
Device Information Collection Technologies:
In accordance with the provisions of Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD) and Regulation (EU) 2016/679 of April 27, 2016 (RGPD), the website www.surarquia.com, owned by Surarquia, complies with these regulations and uses cookies. Cookies are small text files that the website stores on your computer or device. They allow a website, among other things, to store and retrieve information about the browsing habits of a user or their equipment, including anonymous statistical information. Depending on the information they contain and the way in which you use your equipment, they can be used to recognize the user.
Types of Cookies Used:
1. Own Cookies:
• Session cookies: Necessary for the correct use of the website, uninterrupted browsing, remembering language or country options.
• Technical Cookies: These store generic and anonymous information that does not include personal data, the purpose of which is to guarantee the operation of the website.
• Registration cookies: These are created when a user registers (log in) and are used to identify the user once authenticated within the Site.
2. Third-party cookies:
• Analytical cookies: These allow us to quantify the number of visitors and statistically analyse the use made by users of the website. We use Google Analytics.
• Advertising cookies: These allow the management of advertising spaces on the website based on criteria such as the content edited or the frequency with which the ads are displayed. We use DoubleClick by Google and Meta (Facebook) Custom Audience.
• External social network cookies: These allow visitors to interact with the content of different social platforms and are generated solely for users of said social networks. The conditions of use of these cookies are regulated by the privacy policy of the corresponding social platform.
Cookie Settings:
If you wish to modify the cookie settings of your browser, you can do so by configuring the browser options. You can find information on how to modify the cookie policies of the different browsers at the following links:
• Microsoft Internet Explorer
• Firefox
• Safari
• Google Chrome
There are third-party tools available online that allow users to detect cookies on each website they visit and manage their deactivation. Web browsers are the tools responsible for storing cookies and from here the user can exercise their right to delete or deactivate them.
Use of Personal Information:
We use the Order Information that we collect to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
• Communicate with you.
• Screen our orders for fraud or potential risks.
• Provide you with information or advertising related to our products or services according to your preferences.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating reports and statistics on how our customers browse and interact with the Site, and to assess the success of our advertising and marketing campaigns).
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Targeted advertising:
We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information on how targeted advertising works, you may visit the Network Advertising Initiative (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. You may opt out of targeted advertising by using the links below:
• Facebook
• Google
• Bing
Additionally, you may opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at http://optout.aboutads.info.
Do Not Track:
We do not alter our Site's data collection and use practices when we see a Do Not Track signal from your browser.
European Residents:
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us using the contact information below.
We process your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests. Your information will be transferred outside of Europe, including to Canada and the United States.
Data Retention:
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes to the Privacy Policy:
We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact:
For more information about our privacy practices, if you have any questions, or if you would like to make a complaint, please contact us by e-mail at hello@surarquia.com