Shipping Policy

Shipping Policy

    Scope of application:

    These shipping policies apply to all purchases made through our physical store, online and social networks.

        Shipping times:

          Spain: Express service, 1 to 4 business days.

          European Community: Express service, varies depending on destination and may take 2 to 7 business days.

          International: Express service, varies depending on the destination and can take 5 to 15 business days.

          Shipping costs :

          Spain: purchases < 95.00 euros – 6.50 euros; >= 95.00 euros – free.

          European Community: purchases < 150 euros – 9.50 euros; >= 150 euros – free.

          International: purchases < 150 euros – 20.00 euros; >= 150 euros – free (does not include taxes and duties if applicable in the destination country).

            Order Processing:

            Orders are processed and shipped within 1-2 business days after receiving payment. If for any reason we are unable to meet the delivery date, we will inform you of this circumstance and give you the option of continuing with the purchase by setting a new delivery date or cancelling the order with a full refund of the price paid.

                Order confirmation:

                You will receive a confirmation email with order details and tracking information once your order has shipped.

                    Tracking information :

                    All orders include a tracking number that will be provided via email, and you can track the status directly on the courier service's website.

                    Shipping addresses :

                    It is the customer's responsibility to provide a correct and complete shipping address. Once the order has been shipped, no changes can be made to it.

                      Shipping issues :

                      If an order has not been delivered within the estimated time or if loss or damage has occurred during shipping, we ask that you inform us immediately at delivery@surarquia.com to initiate the claim process with the courier company.

                          International Shipping :

                          Some products may be subject to shipping restrictions in certain countries. Please check your country's import policies before making a purchase.

                              Policy Update :

                              We reserve the right to modify these policies at any time. Changes will be effective upon publication on our online store or social media.

                                  Customer Service :

                                  For any questions related to the shipping of your order, please contact our customer service at delivery@surarquia.com