Shipping Policy

Shipping Policy

    Scope of application:

    These shipping policies apply to all purchases made through our physical store, online store and social media.

      Shipping times and rates:

        Spain :

        Standard (3 to 7 business days) €4.95 for purchases under €149.99.

        Standard (3 to 7 business days) free for purchases over €150.00.

        Express (1 to 3 business days) €9.50

        European Community:

        EU Standard (3 to 7 business days) €12.50 on purchases under €149.99.

        EU Standard (3 to 7 business days) free for purchases over €150.00.

        International(*):

        International Standard (3 to 7 business days) €14.50 on purchases under €149.99

        International Standard (3 to 7 business days) free on purchases over €150.00

        (*) does not include taxes and tariffs if applicable in the destination country.

        Order Processing:

        Orders are processed and shipped within 1-2 business days after receiving payment. If for any reason we are unable to meet the delivery date, we will inform you of this circumstance and give you the option of continuing with the purchase by setting a new delivery date or cancelling the order with a full refund of the price paid.

          Order confirmation:

          You will receive a confirmation email with order details and tracking information once your order has shipped.

            Tracking information :

            All orders include a tracking number that will be provided via email, and you can track the status directly on the courier service's website.

            Shipping addresses :

            It is the customer's responsibility to provide a correct and complete shipping address. Once the order has been shipped, no changes can be made to it.

              Shipping issues :

              If an order has not been delivered within the estimated time or if loss or damage has occurred during shipping, we ask that you inform us immediately at hola@surarquia.com to initiate the claim process with the courier company.

                International Shipping :

                Our orders are shipped directly from our workshop in Barcelona, Spain.

                For countries within the European Union, no customs fees apply. For shipments to other countries, local customs authorities in the destination country may impose additional charges. Please note that these fees can vary depending on the regulations of each region.

                We recommend checking your country’s import policies to avoid unexpected costs, customs restrictions, or delays in processing your shipment.

                  Policy Update :

                  We reserve the right to modify these policies at any time. Changes will be effective upon publication on our online store or social media.

                    Customer Service :

                    For any questions related to the shipping of your order, please contact our customer service at hola@surarquia.com